In Wander Lanka, we prioritize the meticulous management of personal information and adhere rigorously to the Australian Privacy Principles (APPs) stipulated by the Privacy Act 1988 (Cth). Our commitment to maintaining the confidentiality and security of the information collected underscores our dedication to safeguarding your privacy.

Wander Lanka retains the prerogative to modify this Privacy Policy at any juncture. In cases where a change is deemed substantial, we will seek your consent to continue retaining your personal information. In scenarios where consent is not extended, your personal information will be expunged.

Personal Information

Inclusion of Data

Personal information encompasses details or opinions regarding an identified or reasonably identifiable individual. This includes data such as name, address, phone number, date of birth, medical conditions, or passport details. Notably, information that has undergone de-identification ceases to be classified as personal information.

Crucial Role in Reservation Fulfillment

In the pursuit of fulfilling reservations made with Wander Lanka, the acquisition of specific personal information becomes essential. Our commitment to this policy ensures that all gathered data is treated with the utmost privacy. We solely request information crucial to delivering top-tier travel services.

Booking Procedure Details

As part of our booking procedure, you will be prompted to furnish specific details. This typically includes your full name, date of birth, passport number, expiration date, nationality, mailing address, email address, travel preferences, emergency contact information, and any pertinent medical conditions that might affect the operational aspects of the ongoing safety of all traveling parties.

Credit Card Details and Banking Information

Please note that, according to the terms and conditions outlined by Wander Lanka, the provision of such information is imperative to facilitate the booking process. It is essential to underscore that Wander Lanka does not collect credit card details, and we do not solicit such information. Instead, we provide bank details to which you can direct your trip payment. There may be instances where we collect bank details solely for processing refunds.

Collection of Non-Identifiable Information

In conjunction with every visitor to our website or anyone engaging with us electronically, we gather non-identifiable information. This encompasses data such as geographical tags, cookies, IP addresses, on-site behavior, and interactions with digital marketing on third-party websites. This data, which remains dissociated from specific individuals, is instrumental in continuously enhancing our service. It is worth noting that any cookies employed cannot access information stored on your personal computer.

Queries and Clarifications

Wander Lanka adheres to a policy of anonymous communication whenever pragmatically feasible and when legal requirements do not necessitate the disclosure of your true identity.

For any further clarification or inquiries regarding the data we collect, kindly reach out to us. Your satisfaction remains our priority.

Information Collection

Engagement and Sharing of Personal Information

Information is acquired through customer booking forms. However, any engagement with Wander Lanka may necessitate the sharing of personal information. This could encompass communication via email, phone, social media, account registration, or online chat. Such information may be conveyed directly by you or by an authorized entity to whom you have granted consent for the submission of personal details.

Consent and Utilization

In cases where you are submitting personal information on behalf of a third party, you acknowledge that you possess their consent for such action. The act of completing a booking with Wander Lanka, providing personal information through alternate means, or continuing to utilize this website, all of which are entirely voluntary undertakings, shall be construed as your consent for the utilization of said information in accordance with the guidelines articulated in this policy.

Secondary Utilization of Personal Information

If further elucidation or inquiries are desired regarding our information collection methods, please do not hesitate to communicate with us. We prioritize your understanding and peace of mind. The collection of personal information serves an essential and inescapable purpose: the seamless fulfillment of bookings or quote requests placed with Wander Lanka. Consequently, this information will be shared with third-party service providers, including airlines, hotels, tour operators, and other travel entities.

Data Retention and Beyond

It’s imperative to note that refraining from providing personal information might preclude the provisioning of these services, as well as any others extended by Wander Lanka. Additionally, certain personal details might be sought to effectively address inquiries.

Beyond the primary purpose, personal information might be employed for secondary purposes that are reasonably aligned with the scope of Wander Lanka’s operations. These encompass administration, fraud prevention, marketing endeavors, content enhancement, research, statistical analysis, technical issue resolution, and quality assurance.

Data Transfer During Transitions

In cases mandated by law, information may also be disclosed to government bodies. Personal information will be retained by Wander Lanka until such time as it is no longer required for any of the aforementioned functions. Subsequently, it will be duly erased or expunged. It’s important to recognize that this retention might extend beyond the culmination of your travel engagements. The sale, merger, change of control, asset transfer, or any organizational reconfiguration may prompt the transfer of personal information.

Storage of Personal Information

However, be assured that personal information will never be sold to third parties. Should further clarity or inquiries arise regarding the rationale behind personal information collection, we are here to address them with diligence. Personal information is primarily stored electronically but may also be documented on paper. Access to this information is restricted to authorized personnel essential for the execution of their duties. Access control mechanisms, such as passwords and physical restrictions, are employed.

Disclosure of Personal Information

Storage locations encompass both secure onsite and offsite facilities. Furthermore, all contractual agreements with third-party providers stipulate adherence to identical privacy protocols. Given the nature of our services, the sharing of personal information with both Australian and international third parties is a necessary aspect. This extends to the disclosure of your information to foreign third-party operators, who may or may not operate within the jurisdiction of your travel destination.

Inquiries and Clarity

Noteworthy is the fact that personal information will only be disclosed when we deem it indispensable for booking fulfillment, a concerned third party adheres to legal requirements akin to the Australian Privacy Principles (APPs), and you have provided consent for such disclosure. In addition, disclosure might be obligatory as per prevailing legal mandates. Should any queries or concerns regarding the storage and disclosure of personal information arise, please do not hesitate to communicate with us.

Third-Party Links

In instances where a link on the Wander Lanka website redirects you to a third-party website, any sharing of personal information is no longer governed by Wander Lanka’s privacy policy. It’s important to acknowledge that any personal information provided to a third party is beyond the purview of this policy. Wander Lanka bears no responsibility for personal information furnished to third parties.

Corrections or Concerns 

You possess specific rights pertaining to your personal information. These rights encompass the following:

• Right to Access: You have the right to request access to the personal information we hold about you. This facilitates your receipt of a copy of your personal information.
• Right to Correction: If your personal information is inaccurate, you can request its correction. Additionally, you can provide supplemental information to rectify any incomplete data, keeping in mind the processing purposes.
• Right to Deletion: You have the right to request the deletion of your personal information if it is no longer necessary for the initial purposes, you withdraw consent, there’s an objection, unlawful processing, or compliance with legal obligations.
• Right to Object: You can object to the processing of your personal information. We will honor your request unless an overriding legitimate interest exists or processing is required for legal claims.
• Right to Restriction: If the accuracy is contested, processing is unlawful, data is no longer needed, or you object, you can request processing restriction.
• Right to Data Portability: If processing is based on consent or contract, you can request the transfer of your personal information to a third party, where feasible.
• Right to Lodge Complaints: You retain the right to lodge a complaint with your national data protection authority if deemed necessary.

Typically, there’s no fee for accessing personal information or exercising rights under this Statement. However, in cases of unfounded, repetitive, or excessive requests, a reasonable fee might be charged. To uphold your security and privacy, we may require specific information to confirm your identity or validate third-party requests. Contacting you for further information might be necessary to expedite our response.

For any awareness of inaccurate personal information or concerns about the data we hold, kindly communicate with us via email at info@wanderlanka.com.au.

Last Reviewed: [August 2023]